ClearLake Bath and Décor Privacy and Security Statement
Last updated: 25 August 2026
Who we are
ClearLake Bath and Décor is a brand operated by A&E Bain et Douche Inc. (operating in English as A&E Bath and Shower Inc.), a company registered in Quebec, Canada, with its head office at 7300 Sherbrooke Street West, Montreal, Quebec H4B 1R7, Canada.
Because we are established in Quebec, our handling of personal information is governed by Quebec's Act respecting the protection of personal information in the private sector (commonly known as Law 25) and by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This statement explains what we collect, why, who we share it with, and the choices available to you.
Information we collect
Information you give us. Name, email address, telephone number, billing address, shipping address, and the contents of any message you send us. If you create an account, we retain your order history and saved addresses.
Payment information. Card details are entered directly into our payment processor's systems and are not stored on our servers or made available to us in full. We receive only a confirmation of payment, the card brand, and the last four digits.
Information collected automatically. When you visit this site we collect, by automated means, your IP address, device and browser type, operating system, referring website, the pages you view, and the time and duration of your visit. This is described in more detail under Cookies and tracking below.
Payment security
This store runs on Shopify. All pages, including checkout, are served over an encrypted TLS connection, and payment card data is captured and processed by Shopify's PCI DSS compliant payment infrastructure. Card numbers are tokenised at the point of entry and are never transmitted to or stored by ClearLake Bath and Décor or A&E Bain et Douche Inc.
Cookies and tracking technologies
This site uses cookies and similar technologies that are necessary for it to function, such as keeping items in your cart and remembering that you are signed in. It also uses the following analytics and advertising technologies, which collect information about your visit by automated means:
- Google Analytics 4, to measure how the site is used
- Google Ads conversion tracking and call tracking, to measure the performance of our advertising
- Google Merchant Center, to list our products in Google Shopping surfaces
- Meta Pixel, to measure the performance of advertising on Facebook and Instagram
These technologies may build a profile of your browsing across sites and be used to show you our advertising elsewhere. You can control cookies through your browser settings, opt out of Google Analytics using Google's browser add-on, and adjust advertising preferences through your Google and Meta account settings.
How we use your information
- To process, fulfil and deliver your order
- To verify identity and authorise payment
- To contact you about your order, a return, a warranty claim or a delivery
- To respond to your questions and reviews
- To send marketing email, where you have subscribed
- To measure and improve the performance of our website and advertising
- To meet our legal, tax and accounting obligations
Who we share it with
We do not sell your personal information. We share it only with service providers who need it to perform a function on our behalf, and only for that purpose:
- Shopify Inc. for our store platform, order management and payment processing
- Shipping and freight carriers, and our United States warehouse partners, for delivery
- Google LLC and Meta Platforms, Inc. for analytics and advertising measurement
- Email service providers for order notifications and marketing email
We may also disclose personal information where we are required to do so by law, or where we have reasonable grounds to believe disclosure is necessary to comply with a legal obligation or to protect our legal rights.
Storage and transfers outside Quebec
Your personal information is stored and processed outside Quebec, principally in the United States, by the service providers listed above and by our United States warehouse and fulfilment partners. Information held in another jurisdiction may be accessible to the courts and law enforcement authorities of that jurisdiction. We take reasonable steps, including contractual protections with our providers, to ensure your information receives a level of protection comparable to that required in Quebec.
How long we keep it
We keep order and transaction records for as long as required to meet our tax, accounting and warranty obligations, and no longer than necessary for the purpose for which the information was collected. Marketing contact details are kept until you unsubscribe. Account information is kept until you ask us to close your account.
Your rights
Under Quebec Law 25 and PIPEDA you have the right to:
- Access the personal information we hold about you
- Have inaccurate or incomplete information corrected
- Withdraw your consent to a use of your information, subject to legal and contractual restrictions
- Ask that information about you be de-indexed or that its dissemination cease, where the conditions in Law 25 are met
- Ask us to stop sending you marketing email, at any time, using the unsubscribe link in any message
We will respond to a request within 30 days.
Person responsible for the protection of personal information
Requests, questions and complaints about this statement or about our handling of your personal information should be sent to:
Person responsible for the protection of personal information
A&E Bain et Douche Inc.
7300 Sherbrooke Street West
Montreal, Quebec H4B 1R7, Canada
Email: orders@clearlakebath.com
Telephone: 438 459 3109
If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.
Changes to this statement
We review this statement periodically and will update the date at the top when it changes. Material changes will be brought to your attention on this page.